QUALITY ASSURANCE MANUAL
4.0 SALES RESPONSIBILITY
4.1 The correct interpretation of customer needs and specifications, whether verbal or
written, cannot be overemphasized. The sales order is the foundation for the complex chain
of events leading up to shipment of a finished quality cutting tool.
4.2 All sales orders and specifications must be routed through the Production
Managers office for approval. The Production Manager may require written customer
acceptance of particular specifications prior to a sales order being finalized.
4.3 Upon acceptance of a sales order, delivery will be based on current backlog and
materials availability. The Planning Department and the Production Manager shall be
consulted regarding unusual customer requests and/or specifications before a delivery date
4.4 Throughout the sales process, customers must be confident that TOOL SPECIALTY COMPANY
is working very hard to provide them assured quality in both a precision cutting tool and
a reliable delivery schedule.
4.5 Copies of a sales order, along with other pertinent information, are kept on file in
the sales office. Cross reference files on inspection data are on permanent file in the
Production Planning Offices.